Vikrant Shukla

Vikrant Shukla has extensive work experience in customer service and quality management roles. Vikrant currently holds the position of Vice President - Head of Customer Service at Mahindra Finance since September 2023. Prior to this, they worked at Bajaj Finserv as National Lead - Operations and Service from April 2022 to September 2023. Vikrant also held positions such as Deputy National Lead - Customer Service and Senior Regional Manager - Customer Service during their tenure at Bajaj Finserv from 2016 to 2021. Before joining Bajaj Finserv, they were the Managing Principal - Quality at Salesify, Inc. from 2014 to 2016. Vikrant also worked as a Quality Manager at Mphasis from February 2014 to November 2014. Prior to that, they held the role of Sr. Associate Quality Performance at Convergys from April 2012 to February 2014. In 2010, they started their career at IBM as an Assistant Manager Quality and worked there until March 2012.

Vikrant Shukla completed their SSC in Commerce from KCM School, Moradabad. Vikrant has also obtained various certifications, including "How Blockchain Technology is Transforming Businesses," "Building a Digital Market via Websites and Email," "Communicating Effectively with Customers," "Customer Service: Fostering a Service Mindset," "Expert Insights on Leadership Foundations," "Innovating with Lean Product Management," "Navigating Your Own Emotions," "Polishing Your Skills for Excellent Customer Service." Additionally, they have certifications in "Leading the Team," "Time Management," "Art of Delegation," and "Master O."