Manuel Pena

Manuel Pena is an experienced professional in retail and event management, with a strong background in ensuring customer satisfaction and operational efficiency. Currently serving as the General Manager and previously as Store Manager at Maison Kayser USA since November 2015, Manuel focuses on maintaining a consistent customer experience. Prior to this role, Manuel held the position of Retail Operations Trainer at Nestlé Nespresso from August 2010 to November 2015, where responsibilities included staff training, event representation, and operational support. Earlier roles included Administrative Assistant at Pret A Manger and Event Planner Coordinator at River Room Restaurant, which involved coordination of events and administrative functions. Manuel holds an Associate's degree in Business English from Dominico Americano and an Associate's degree in Interior Design from Universidad Tecnológica de Santiago UTESA.