Rupam Thakuria

Rupam Thakuria is a seasoned professional with extensive experience in technical support and enterprise service delivery. Currently serving as the Director of Technical Support at Majesco since June 2023, Rupam formulates and executes strategies for premium support offerings while leading a skilled team. Previously, as the Director of Enterprise Service Delivery at ITI, responsibilities encompassed end-to-end delivery of managed services across Canadian private and public sectors. Rupam's prior roles include managerial positions at Johnson & Johnson and VMware, where expertise spanned infrastructure solution design, project delivery, technical leadership, and customer issue resolution. Education includes an MBA in Systems Engineering and a Bachelor's in Computer Application from Manipal Institute of Technology.