Sanjeev Grover

Sanjeev Grover is an experienced professional in customer experience and operations management, currently serving as Director of Customer Experience at MakeMyTrip since March 2016. Prior roles include Associate Director and Senior Manager in Customer Care Operations at the same company, and Operations Manager at Discovery Software Regency Group in Doha from March to December 2015. Previous experience encompasses positions at InterGlobe Technologies Ltd, SITEL India Limited, WNS Global Services, GENPACT, KLM Royal Dutch Airlines, and Air Routing International Cooperation, spanning from 1999 to 2015. Sanjeev holds a Bachelor of Commerce degree from Delhi University and completed secondary education at Green Fields Public School.