Trading Application Support Engineer

At Mako, we believe in the power of collaboration to drive innovation in pursuit of our collective ambition; excellence in trading. Our diverse community is connected through a commitment to being the best we can be with the highest standards of integrity.

Join the Mako Application Support Team team which is responsible for managing the in-house derivatives trading system.

The Trading Application Support Engineer will be an addition to an expanding team who manage all development, maintenance and support of Mako’s technical systems. The team works in a dynamic environment whilst providing both 1^st and 2^nd level support to the trading floor, investigating issues, writing scripts and implementing processes to improve the front office system.

What you’ll be involved in:

• Ensure the smooth running of Mako’s production systems.
• Update and configure trading applications.
• Maintain and tune Mako’s trading system and hardware to obtain optimal performance.
• Identify and report bugs in the system and take responsibility for the resolution cycle.
• Investigate new/existing reported issues, attempting to understand and reproduce them to diagnose and find acceptable solutions or workarounds.
• Provide L1 and L2 production support and technical support to the trading floor.
• Develop tools to automate the monitoring/analysis of system performance and support tasks.
• Develop processes and tools to manage application configuration, code deployment and testing.

What we need from you:

• A self-motivated problem solver and intellectually curious.
• Attention to detail.
• Ability to work in a fast paced and dynamic environment.
• Ability to multitask and work well under pressure.
• Accountable and have a high level of ownership.
• Excellent communication skills and a team player.
• A passion to continuously learn new technologies and skills.
• A strong interest in the trading industry.
• Previous experience in software development, DevOps or systems administration is highly advantageous.
• Coding ability (e.g. C++, Python, Matlab, Java etc)
• Minimum 2.1 (or equivalent) undergraduate degree in Computer Science, Engineering or other STEM related subject.
• Experience working in a Linux/Unix environment, e.g. common command line tools, bash scripting etc.
• Experience in production support and troubleshooting/configuring Linux systems.
• Good knowledge of network protocols/concepts.
• Experience in application and system monitoring, e.g. Graylog, Elasticsearch, Grafana etc.
• Jira or other ticket management software.

We are Mako

At Mako, we are welcoming, inclusive and collaborative. We work fast and smart in a supportive and dress-down environment that allows colleagues to be themselves and achieve great things. We uphold the principles of a flat structure that offers unrivalled engagement with senior leadership and career development opportunities. We have a comprehensive benefits package, including:

• Flexible leave and hybrid working policies
• Healthcare allowance
• Comprehensive insurance benefits for life and salary continuance
• Employee wellbeing guidance and support
• Novated car leasing
• Generous paid parental leave scheme
• Opportunity become involved in the rewarding work of the Mako foundation

About Mako

Mako is a leading options market maker with a global trading footprint. It has been at the forefront of options market making since 1999, from the open outcry trading pits to screen trading and automated algorithmic execution strategies that are driving the future of the industry.

From offices in London, Dublin, Amsterdam, Singapore, Sydney, Brisbane and Chengdu, Mako offers the best-in-class liquidity solutions across Equities, Fixed Income, Commodities and FX derivatives markets and prides itself in its entrepreneurial, collaborative and philanthropic culture.

If you require any reasonable adjustments or assistance during the recruitment process, please email hr-sydney@mako.com and we will arrange this.

For further information on the Mako Group please refer to our website: www.mako.com.

Mako does not accept unsolicited CVs or candidate details from recruiters or search firms and will not pay any fees to such firms without a signed agreement.