Erica H.

Erica H. has a diverse work experience spanning various industries and roles. Erica currently works as a UX Content Lead at Malwarebytes, where they collaborate with stakeholders to define the UX copy strategy and messaging throughout the product UI and collaterals. Prior to that, they served as a Senior UX Writer at Dell Technologies, responsible for content design and strategy for Dell.com/Support and internal IT applications. Erica also worked at Brinks Home as a Senior UX Writer, creating content for the brand's storytelling and marketing efforts.

Before their roles in UX writing, Erica worked as a Consultant and Technical/UX Writer at CGI, where they provided technical writing and editing support for a telecommunications client. Erica was involved in webpage and email content creation, as well as developing help and support documentation. Additionally, they have experience as an eCommerce Web Content Specialist at The Michaels Companies, Inc. and as a Real Estate Agent at Halo Group Realty.

In their earlier career, Erica held the role of Director of Marketing at The ZigZag Stripe and Marketing Associate at JCKPL LLC. Erica also worked as a Freelance PR/Media Relations Assistant at BWG Agency, assisting with PR and media relations for various clients. In addition, they served as a Copy Writer at JCPenney, where they created and managed product descriptions for the online retail division.

Overall, Erica H. has a strong background in content creation, UX writing, marketing, and communications across a variety of industries.

Erica H. attended Texas Tech University from 2003 to 2007, where they pursued a degree in Journalism. Erica also obtained a certification in "What Is Scrum?" from LinkedIn in 2022.