Francis Eric Salvador, CSSYB

Francis Eric Salvador, CSSYB, has a diverse work experience, starting with their current role as the Lead Customer Support Manager at Manatal. In this position, they lead the customer support team, providing training and coaching to team members while monitoring their performance to achieve key performance indicators. Francis Eric ensures smooth day-to-day operations to meet service level agreements.

Prior to their current role, Francis worked at Canva as the Community Engagement Lead Manager. Francis Eric was responsible for managing the engagement team and driving strategic decisions for team growth. Francis Eric provided regular team reporting, analyzed community data, and shared trends and insights with the brand team.

Before joining Canva, Francis worked at Cognizant as a Social Community Manager, where they gained experience in managing social community platforms.

Francis Eric also worked at Thomson Reuters as an Eikon Certified Executive and FX-Money Market Specialist. In this role, they gained expertise in the financial industry.

Francis has experience in the banking sector as well, specifically at Bank of America. Francis Eric served as an SME on Credit Solutions and Business Retention, generating leads for potential customers and mentoring team members to achieve monthly goals.

In addition, Francis worked at SPi Global as a Technical Product Trainer and at Edubox as a TOEFL-TOIEC Trainer, providing training and feedback to students in both online and class settings.

With their diverse experience across various industries and roles, Francis Eric Salvador, CSSYB, brings a wealth of knowledge and skills to any organization they join.

Francis Eric Salvador, CSSYB, has a Bachelor's degree in Mass Communication/Media Studies, which they obtained from De La Salle University from 2002 to 2007. Francis Eric also holds an Associate's degree in Entrepreneurship/Entrepreneurial Studies, which they pursued at Ateneo de Manila University from 2021 to 2022. In addition, Francis obtained a Certificate in Organizational Leadership from Ateneo de Manila University, although the specific duration of this program is not provided.

Furthermore, Francis has acquired several additional certifications. Francis Eric earned a Scrum certification from Scrum Coach ASEAN in November 2019. Francis Eric also obtained a Lean Six Sigma Yellow Belt (ICYB) certification from Six Sigma PH in September 2019. Additionally, Francis completed an Influencer Marketing Masterclass from GetCraft in August 2019. Lastly, they received training in Leadership and Social Entrepreneurship, offered by Ateneo de Manila University, although the exact completion date is not specified.