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Senior Solution Engineer

Engineering · Global

Job description

At Mangopay, our mission is to power the payment infrastructure and payment operations of the world's biggest and most exciting marketplaces & platforms.

We provide marketplaces and platforms with powerful modular payment and regulatory solutions. Since 2013, we have enabled the success of some of the biggest names in e-commerce, retail, and cutting-edge platforms such as Vinted, Rakuten, Chrono24, La Redoute, Wallapop and over 2,500+ more. 

Our team of 400+ is spread across Europe, with offices in Berlin, Dublin, Luxembourg, London, Madrid, Paris, and Warsaw. In an environment where marketplaces and fintech ventures are thriving, we're actively seeking exceptional individuals to tackle the challenges in our field and contribute to our growth. Our commitment to diversity is unwavering, and we are dedicated to promoting employee well-being, inclusivity, and equal opportunities. Joining Mangopay means you’ll be part of a dynamic, flexible, and rapidly growing team.

Job Description 

As a Senior Solution Engineer, you will be responsible for providing technical expertise and support to the prospects. You will work closely with the prospects to understand their payment requirements and recommend solutions that best meet their needs. You will also collaborate with our product and engineering teams to ensure that our payment solutions are up-to-date and aligned with industry standards.

What you'll be doing:

  • Be the technical expert of our Products and their implementation/integration into clients’ environment  
    • Understand client payment requirements and recommend solutions that meet their needs
    • Design the best workflows to be integrated to fulfill the prospect’s business use cases
    • Work very closely with the prospect to drive the implementation of our product 
    • Leverage and deploy the implementation toolkit used in-house to automate the integration work 
    • Identify where the implementation toolkit can evolve and work proactively to improve it 
    • Work closely with the product and engineering teams to ensure that our payment solutions are up-to-date and aligned with industry standards
    • Drive technical and functional workshops offering knowledge and insight to prospects
    • Participate in product development and provide feedback on new features and functionalities
    • Work to shorten implementation timelines whilst striving for product quality and client satisfaction  
    • Provide technical support to clients during the implementation and integration of our payment solutions

  • Understand and detect market trends, emerging technical needs and future business challenges of our prospects and escalate them to the teams in charge of the roadmap
    • Identify any recurring issues, opportunities for Product or process improvement and report them to the internal teams and product partners 
    • Be the voice of the customer during internal meetings on the ongoing and forthcoming projects 
    • Follow-up and inform our prospects about new features or future evolutions of our Product

  • Cultivate a trustful, long-lasting and positive client experience

Qualifications :

  • Previous experience working as Solution Engineer, Implementation Engineer and/or Solution Architect
  • At least 5 years of experience in a technical sales or solution engineering role, preferably in the payment industry
  • Solid programming skills to be able to create automation
  • Strong technical skills, including experience with APIs, SDKs, and payment methods
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams
  • Solid understand in programming stacks and reference architectures 
  • Very comfortable conducting tech discussions with customers covering tech aspects of the product 
  • You are a creative problem solver
  • You are analytic and know how to anticipate and adapt
  • You are proactive, curious, rigorous, responsive
  • Fluent in German and English, other languages are a plus

Additional information

Interview process:

  • HR Call
  • 1st Interview with Lead SE and SE 
  • 2nd interview with Sales and Representative from the Tech team 
  • Case Study + Debrief with the VP SE and CGO

We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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