RG

Rhiannon Greaves

Director Of Customer Care at MAPAL Group (en)

Rhiannon Greaves has a diverse work experience in customer care and customer success roles. They began their career at Northgate Public Services as a Disputes Administrator, where they resolved disputed invoices and communicated with various departments to find resolutions. They then joined Fourth as a Customer Care Manager, moving up to Senior Customer Care Manager and eventually becoming a Customer Success Manager. After that, they worked at Idox plc as a Team Leader in Inside Sales. Currently, they hold positions at MAPAL Group, starting as a Senior Customer Success Manager and progressing to Head of Customer Success and eventually Head of Customer Care (global).

Rhiannon Greaves' education history includes their attendance at All Hallows Catholic College. There is no information available regarding the start and end years, the degree obtained, or the field of study pursued at this institution.

Links

Timeline

  • Director Of Customer Care

    October 1, 2023 - present

  • Head of Customer Care (global)

    March, 2023

  • Head of Customer Success

    September, 2022

  • Senior Customer Success Manager & Team Lead

    May, 2022

  • Senior Customer Success Manager

    February, 2022