Mickaël Pineau

Mickaël Pineau has a diverse work experience in the technology and customer support industry. Mickaël started their career as a Webmaster at LES MUTUELLES DU MANS ASSURANCES IARD in 2010. Mickaël then transitioned to Concentrix, where they worked as a Customer Support Engineer specializing in Microsoft Windows Azure cloud computing solution from 2010 to 2012.

In 2013, Mickaël joined Voxpro as a Customer Support Technician, where they managed client accounts and ensured advertising campaign optimization. Mickaël also analyzed campaign statistics and resolved data discrepancies using Microsoft Excel.

In 2014, they worked as a Computer Technician at mojovida, where they were responsible for software installation, network configuration, and system functionality testing. Mickaël also conducted on-site customer training sessions.

From 2015 to 2017, Mickaël worked at marin software, initially as a Customer Support Advisor, providing technical support for online advertising solutions. Mickaël troubleshooted issues using various tools and provided guidelines to maximize advertising campaigns. Later, they became a Customer Support Manager, where they hired and trained new team members and improved internal tools and processes.

In their most recent role at marin software as a Solutions Architect, starting in August 2020, Mickaël has been responsible for onboarding new and existing customers onto a SaaS data management system. Mickaël has also managed projects, conducted quality assurance testing, and ensured data accuracy.

Overall, Mickaël Pineau has gained extensive experience in customer support, technical troubleshooting, project management, and system implementation throughout their career.

From 2008 to 2010, Mickaël Pineau attended Le Mans Université, where they pursued a 2 Years Technical Degree in the field of Computer and Information Sciences and Support Services.