Isabela Nonato Saraiva

Isabela Nonato Saraiva serves as Global Director of Mastercard Concierge & Travel Services at Mastercard since December 2019, where responsibilities include defining and driving servicing strategies to enhance the consumer experience and managing product P&L. Prior to this role, Isabela worked at Mastercard from February 2013 to October 2019 in various capacities, including Regional Manager of Mastercard Benefits and Offers Preference Platform, where Isabela oversaw product commercialization and regional benefit opportunities. Isabela's earlier experience includes a decade at American Express in project and operations management roles, contributing to significant product launches and service quality improvements. Isabela holds an MBA in Marketing from ESPM and a Bachelor’s degree in Economics from Universidade Metodista de São Paulo, along with a specialization in Design Thinking.