Jessica Kapinos

Jessica Kapinos is a seasoned professional with extensive experience in customer education and training. Currently serving as a Customer Enablement Trainer at Mastercard since June 2024, Jessica previously held the position of Customer Education Manager at Definitive Healthcare, where responsibilities included leading a team of product trainers and instructional designers, as well as driving customer education initiatives. Prior roles at Definitive Healthcare included Associate Training Manager, Product Trainer/Instructional Designer, and contributed to the development of a successful certification program. Jessica's prior experience at Anheuser-Busch encompassed various roles in learning and development, quality assurance, and team management. Early career roles included positions at Liberty Mutual Insurance and Calling All Saints, emphasizing sales, training, and program improvement. Jessica Kapinos holds a Bachelor's Degree in Conservation Biology from St. Lawrence University.