Zlata Lobotskaya

Zlata Lobotskaya is an experienced Customer Success Manager with a diverse background in healthcare and technology sectors. Currently at MasterControl since October 2024, Zlata previously held positions at Eptura as an Enterprise Customer Success Manager, where responsibilities included managing customer relationships and improving product adoption. Prior roles include a Customer Success Manager at MedShr, focusing on lifecycle processes and customer experience improvement, and at EBSCO Information Services, where Zlata managed account health and performance metrics. Zlata's career began in sales and customer service roles at companies such as The Access Group, SPD Swiss Precision Diagnostics, Thermo Fisher Scientific, and Teva Pharmaceuticals, showcasing a strong ability to foster relationships and deliver value across various customer interactions. Zlata holds a Master's degree in International Marketing from the University of Sussex and a Bachelor's degree in Pharmacy from First Moscow State Medical University.