Claire Pareja

Head Of Customer Success at Matera

Claire Pareja has a diverse work experience in various roles and industries. Claire currently holds the position of Senior Manager Customer Care at Matera, starting in November 2022. Prior to this role, they worked as a Team Leader CSM at Matera from March 2021 to October 2022 and as a Customer Success Manager from August 2020 to March 2021.

Before joining Matera, Claire worked as Responsable e-commerce at Les jus PAF. Claire'sresponsibilities in this role included driving online revenue growth and customer acquisition, increasing brand visibility through online channels, and managing CRM and customer retention initiatives. Claire held this position from April 2018 to June 2020.

Claire also gained experience at Nestlé, where they worked as an Assistante Chef de Produit (Nestlé Professionnal) from January 2017 to July 2017. In this role, they managed and developed product portfolios for several brands, including MAGGI, MOUSLINE, and NESTLÉ Docello. Claire was also involved in marketing development, product management, digital transformation, and product launches.

Earlier in their career, Claire worked as a Rédactrice de contenu at kweezine from June 2015 to December 2016, and as an Assistante Chef de Projet (La Cité du Chocolat) at VALRHONA from May 2015 to October 2015.

Overall, Claire Pareja has a strong background in customer care, team leadership, e-commerce, product management, and project coordination.

Claire Pareja started their education journey in 2011 at Université Claude Bernard Lyon 1, where they earned a DUT degree in IUT Techniques de commercialisation in 2013. Claire then went on to join FH Münster in 2013 and completed their License in Business Administration in 2014. Following that, they attended emlyon business school from 2014 to 2017 and obtained a Master of Science in Management with a specialization in Programme Grande école - Marketing digital & multicanal. In 2019, they briefly enrolled at LaGrowthFormation, but no specific degree or field of study information is available for that period.

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