Yinka B.

Yinka B. has a varied work experience spanning several industries and roles. They began their career at Vodafone as a Service Desk Advisor, where they handled inbound calls and logged faults for voice telephony and network equipment. They also worked as a Change Manager, responsible for managing change requests to minimize disruption and downtime.

Yinka B. then joined the Victorian Building Authority as a Scheduling Officer, where they coordinated audits and inspections for licensed plumbers. They ensured compliance with work codes and efficiently scheduled inspections.

Following this, Yinka B. worked at Vision Direct as a Customer Service Advisor, providing support via webchat and phone calls. They had extensive product knowledge and helped customers with orders, queries, and complaints.

At Sainsbury's, Yinka B. served as an IT Service Desk Analyst, delivering IT support to colleagues across various locations. They excelled in providing a high standard of service, handling calls and emails efficiently. They also took on the role of Incident Coordinator, supporting the IT service desk during major incidents and ensuring updates were provided to the business.

Prior to their current role at Matillion as a Technical Support Engineer, Yinka B. worked at Amazon Web Services (AWS) as an IT Support Engineer. They supported external customers and managed incidents and service requests. They also hosted morning calls, scheduled resources, and aimed to resolve issues at the first point of contact.

Overall, Yinka B. has gained valuable experience in technical support, customer service, incident management, and scheduling, making them a well-rounded professional.

Yinka B. pursued their education by first attending The Manchester College from 2006 to 2007, where they obtained a BTEC First Diploma for ICT Practitioners. Following this, from 2007 to 2008, Yinka B. continued their studies at The Manchester College and achieved a City & Guilds Advanced Diploma in ICT Systems Support. Later, Yinka B. enrolled in The Manchester Metropolitan University from 2008 to 2011 to earn a Bachelor's degree in BSC (Hons) Digital Media with Computer Music Technology. In 2022, they also obtained a Cloud Practitioner Foundational certification from AWS Certified.