Sian Drew

Sian Drew is a Digital PMO Manager at MBNA since October 2015, bringing extensive experience from a decade-long tenure at Bank of America, where roles included Resource and Expense Manager and Planning and Execution Manager within the Complaint Handling Department. In these positions, Sian Drew oversaw comprehensive resource planning, capacity management, and strategic execution for contact centers. Earlier roles within Bank of America included Recruitment & Resource Manager and Call Centre Manager, where Sian Drew focused on optimizing hiring processes and enhancing sales productivity. Sian Drew holds a Bachelor of Arts in Psychology from Newcastle University, obtained between 1994 and 1997.