Amber Maraccini

Amber Maraccini, Ph.D., CPXP, is a Principal CX Advisor in Healthcare at Medallia, where responsibilities include co-creating patient experience programs focusing on various aspects such as organizational maturity and change management. With academic experience as a University Instructor in Psychology at the University of Nevada, Reno, Amber has also served as a Clinical Assistant Professor at the University of Nevada, Reno School of Medicine, emphasizing interprofessional education and communication. Previous roles at Renown Health included Director of Patient Financial Services and Director of Service Excellence, where Amber oversaw initiatives to enhance patient experience and service efficiency. Amber's extensive background in performance systems consulting and project management is complemented by a Doctor of Philosophy in Psychology specializing in Organizational Behavior Management from the University of Nevada, Reno.