KB

Knara B.

Director of Customer Success and Solution Engineering at MedFax

Knara B. has over 10 years of work experience in the healthcare industry. In 2021, they began their current role as Director of Strategic Planning at Elevance Health. From 2019 to 2021, they were the Director of Customer Success and Solution Engineering at TruthMD, where they managed client services for a portfolio of customers and identified $100- $300 million in annual erroneous medical claims per health insurance payer. From 2016 to 2019, they were the Director of Client Services and Account Management at CCGroup Inc., providing guidance to top 5% health plans and physician groups on the use of CCGroup's healthcare claims data analytics software. From 2011 to 2016, they were at Silverlink Communications, LLC, now Welltok, Inc., where they held various roles including Manager of Healthcare Contact Center Operations, Senior Supervisor of Healthcare Contact Center Operations, and Pharmacy Assistance Analyst. In these roles, they managed healthcare consumer engagement projects for top health insurance payers, designed and planned projects, and conducted analytics.

Knara B. attended the Massachusetts College of Pharmacy from 2006 to 2010, where they earned a Bachelor of Science (B.S.) in Pharmaceutical Marketing and Management.

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Timeline

  • Director of Customer Success and Solution Engineering

    January, 2019 - present