Sales Executive

Your new company

Empathetic and hard-working, we are passionate about creating a happier, healthier society. We’re proud to operate a network of wellness websites including; Counselling Directory, Hypnotherapy Directory, Nutritionist Resource, Therapy Directory and Life Coach Directory, and with over 28,000 professionals currently registered across our network, we pride ourselves on offering impeccable customer service and support, to enable our members to help others.

Our Happiful website brings together our products: the directories, our free online magazine and our new app - to help people get the support and information they need. To date, we’ve handled more than 7.5 million member engagements across all of our platforms.

Your new role

We are looking to expand our Business Development team at Happiful. If you are confident in speaking on the phone: friendly, engaging and proactive in leading a conversation, and embody our mission to connect people looking for qualified professionals - you will be a great fit! 

We’re committed to delivering the highest possible standard of customer service and support to everyone who engages with us. From the moment we communicate with a potential member, we want them to get an immediate essence of our values and the value of our offering. We’re looking for a highly motivated team member with a ‘can-do’ attitude and a positive approach. 

Each potential customer is treated with respect and honesty. So, if you think you’re the right person to help us to onboard professionals to our directory websites, please apply for this position. We’ll be delighted to meet you and welcome you to the Happiful family.

What will you be doing?

Your day will be made up of reaching out to qualified professionals in the wellbeing space; nutritionists, coaches, hypnotherapists and complementary therapists to introduce them to our products and services. Contact will be made via phone, emails and video calls. There will be an element of sourcing your own leads, mixed with a large amount of existing leads to work with. You will also be responsible for any follow up contact, including supporting any successful leads during the joining process.

Firstly you will be trained on our products, policies, our values and our ethos at Happiful. Once you are up to speed, you will be motivated to start outreach to potential members to showcase our offering and achieve sales. Organisation skills and attention to detail are key for this role.

This is a commission-based role where OTE is based on sales made each month, and this will be based on a monthly target of conversions to achieve.

You can expect a busy, but rewarding role in a fast-paced, energetic and ever-evolving environment, where you’ll be working with like-minded individuals who treat every customer with kindness and empathy. We value enthusiastic, confident, compassionate individuals who can collaborate closely with the team, but manage their own workload with minimal supervision - in return, we offer a competitive package and a working environment where you can genuinely feel as though you’ve made a difference every day.

This is a full-time permanent role, which offers hybrid working options. You’ll work from our modern office based in Watchmoor Park, with options available to work from home - this means that you should have provisions in place to allow you to do this comfortably and safely.

What we’re looking for

• Confident and articulate phone manner, and excellent written communication skills.

• Prior experience of working in a telephone-based sales role in which you were personally responsible for your own customer targets and workload is advantageous.

• The ability to absorb and process large volumes of information, and to make decisions proactively and confidently, particularly under pressure.

• Proven problem-solving, complaint resolution and negotiation skills.

• Proficient with CRM / customer databases and data management.

• Willingness to go the extra mile for customers and colleagues, and to treat everyone with empathy and respect.

• The ability to keep calm under pressure, demonstrate active listening and reasoning, and adapt to each client with empathy and positivity.

• Strong attention to detail.

• An independent, proactive, can-do work ethic, always striving for the very best for our members and our business.

• An awareness of SEO, marketing, and/or our professions (e.g. complementary therapy, nutrition etc) would be advantageous.

What you’ll get in return

• 34-hour working week with flexible working hours including an early finish on Fridays.

• Basic salary £21,000 per annum depending on experience with an OTE of £30,000

• Opportunity to qualify for a bi-annual company bonus.

• We will also provide up to 5% employers' pension contribution.

• 32 days holiday entitlement including UK public/bank holidays and end-of-year office closure (increasing annually to a maximum of 38 days).

• 2 volunteering days per year, with a supporting community focus and a charity allowance (to be donated to the charity(s) of your choice).

• Vitality Health Insurance.

• We prioritise our employees’ emotional wellbeing by providing access to therapy.

• A unique working environment in our modern offices with a fully stocked fridge and snacks.

• We are a company that will recognise your achievements and celebrate milestones, and offer multiple company social events throughout the year.

Happiful is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

By submitting your application to this opening, you agree to our privacy policy.

Happiful is a trading name of Memiah Limited.