Koichi Kikuchi

Koichi Kikuchi has a strong background in the cybersecurity industry, with a range of roles and responsibilities throughout their career. Koichi started their career at Symantec in 1997 as a System Engineer, providing product demonstrations, training, and launching gateway security products. Koichi later became a SQA Engineer and advocated for critical product issues from Japanese customers, coordinating problem-solving efforts. In 2002, they joined Symantec Japan Inc. as a Supervisor and eventually became a Manager, overseeing enterprise technical support. In 2012, Kikuchi joined Tripwire Japan K.K. as the Manager of the Technical Services Department. Koichi then moved on to Hewlett Packard Enterprise, where they worked as an Escalation Manager for HPE Security's TippingPoint division from 2014 to 2016. At Trend Micro, they held positions as Senior Manager of the Engineering Group and the Network Defense Team within Enterprise Technical Support. Currently, Kikuchi works at Menlo Security Inc. as the Senior Director of Customer Success in APAC & Japan, with a previous role as the Senior Director of Customer Success in Japan. Overall, Kikuchi's work experience showcases their expertise in customer success, technical support, escalation management, and leadership in the cybersecurity industry.

Koichi Kikuchi earned a B.S. in Systems Technology from the Nippon Institute of Technology in Saitama, Japan from 1990 to 1994. Additionally, they have obtained various certifications including TippingPoint IPS certificated Trainer from Trend Micro in 2016, Certified Support Professional, Manager (CSP-M) from the Technology Services Industry Association (TSIA) in 2015, HP TippingPoint IPS ASE from Hewlett-Packard in 2014, and HP TippingPoint IPS ATP also from Hewlett-Packard in 2014.