Grace Chan

Grace Chan has a robust background in marketing, communications, and digital services, with extensive experience at Mercedes-Benz Australia since July 2012, where roles have included Senior Growth Manager and Head of Recall. Notable achievements include leading a complex recall strategy and improving customer satisfaction, while also driving digital transformation in customer services. Prior positions involved coordinating after-sales marketing, communications, and sustainability initiatives. Additional experience includes freelance graphic design at GraceFolio and marketing coordination at CFM Pty. Ltd., complemented by a Bachelor’s degree in Professional Communications from RMIT University and a Data Science for Managers certification from Monash University.