Nkosienhle Prince Sambo

Nkosienhle Prince Sambo is a seasoned professional in the call center industry with over 12 years of experience. Currently serving as a Senior Call Center Manager at Merchants since April 2025, Nkosienhle has previously held positions including Portfolio Manager at iSON Xperiences and Call Center Collections Manager at SA Taxi, where responsibilities included overseeing collections and implementing strategies for debt recovery. Nkosienhle began as a Call Center Agent at MBD Credit Solutions and advanced to Team Leader roles at VVM and CSS Credit Solutions Services, demonstrating expertise in staff management, performance optimization, and client relations. Nkosienhle holds a Higher National Diploma in Human Resources Management from Milpark Education and multiple certifications in business and management.