Fabio Souza

Fabio Souza has over 25 years of work experience in customer success, quality management, and credit recovery. From 2022 to present, they have been the Customer Success Leader Sênior at meutudo. From 2017 to 2022, they were the Gerente de Monitoria & Qualidade at CRC - Central de Recuperação de Créditos, where they managed quality in customer service and relationships with clients such as Banco Itaú, Citibank, Bradesco, Banco Santander, BV Financeira, Vivo, Nubank, Riachuelo, Picpay, Banco Original, and Volkswagem. From 2013 to 2017, they were the Coordenador - Monitoria de Qualidade/Ouvidoria at Grupo Multicobra, where they managed the quality team, oversaw the Ouvidoria area, created and implemented the Quality Management System, and developed processes for customer service quality. From 2002 to 2013, they were the Coordenador de qualidade and Analista de qualidade at Paschoalotto, where they led the quality team, developed processes for customer service quality, and monitored and analyzed quality in customer service for institutions such as Itaú, Banco do Brasil, HSBC, Honda, Mapfre, Ativos, BV Financeira, and RCB Investimentos. From 1996 to 2002, they were the Monitor de equipe and Recuperador de crédito at Legiao Mirim, where they led the credit recovery team, controlled productivity, and performed administrative routines. Fabio also had apprenticeships at Unimed, 1º cartório de registros de Bauru, Imobiliária Conai, and Centercred Cartões.

Fabio Souza has a history of education that includes a Bachelor's degree in Business Administration from Anhanguera Educacional (2010-2013), a Bachelor's degree in Psychology from UNINASSAU (2014-2020), and a Bachelor's degree in Quality Management from Unifametro (2021-2023).