Derar al Tarshihi

Derar Al Tarshihi has a strong background in customer service and call center management. Derar began their career at Zain Jordan as a Contact Center Team Leader, where they managed a large team of call center agents and played a role in developing the call center career path. Derar then joined Umniah, where they held multiple roles including Call Center Supervisor, Product Development Supervisor, Product Development Manager, and Customer Service Manager. In these roles, they were responsible for setting up KPIs, managing recruitment and training processes, and improving call center efficiency. Derar also contributed to the development of new products and features, leading to increased revenue and customer satisfaction. Following their time at Umniah, Derar worked as a self-employed Customer Service Expert, where they developed and implemented customer service strategies and training programs. Most recently, they joined the Middle East Broadcasting Center as a Call Center Manager, where they focused on improving customer experiences and collaborating with other departments to align customer needs and priorities. Throughout their career, Derar has demonstrated a commitment to delivering excellent customer service and driving business growth.

Derar Al Tarshihi obtained a Bachelor's Degree in Public Administration from the University of Jordan, where they studied from 1994 to 1999. In addition to their formal education, they have obtained several certifications in various fields. These include Technical Writing from the Arab Academy for Microsoft Technologies in September 2006, CRM Application Foundation from Oracle University in May 2006, Customer Service Excellence from IMC Jordan in October 2005, IPCC Reporting from Cisco Systems in September 2005, Building the Culture Workshop from Zain Jordan in March 2004, Tools for Success from Zain Jordan in April 2003, HTML Training from Zain Jordan in January 2003, Coaching Skills from Zain Jordan in December 2002, and Customer Service 1&2 from Zain Jordan in July 2001.