Samuel Fierro

Senior Customer Success Advocate at Mighty Networks

Samuel Fierro has a diverse work experience spanning various industries.

Since April 2023, Samuel has been working as a Customer Success Advocate at Mighty Networks.

Before that, in January 2018, they founded SF Social Solutions, where they played a significant role in the organization.

From March 2021 to February 2023, Samuel was a Customer Service Associate & Culture Coordinator at Prose. During this time, they provided exceptional customer service, managed the culture committee, and implemented initiatives to improve the company's culture.

From September 2019 to March 2021, they worked at lululemon as a Guest Experience & Inventory Specialist. Their responsibilities included managing inventory, ensuring guest satisfaction in fitting rooms, and meeting sales goals.

From September 2019 to March 2021, Samuel also served as a Guest Experience Specialist & Booking Coordinator at The Escape Game, where they focused on creating memorable experiences, delivering excellent customer service, and ensuring brand loyalty.

Earlier, from November 2018 to September 2019, they worked at YogaWorks, Inc. as a Studio Sales & Front Desk representative. In this role, they greeted guests, assisted with data entry, and resolved member concerns.

In February 2019, Samuel briefly worked as a Call Center Representative at AMDA College and Conservatory of the Performing Arts, where they utilized their sales and customer service skills.

Finally, from June 2014 to June 2019, Samuel worked at Backstage Creations as a Celebrity Host & Brand Ambassador, representing various companies and demonstrating products to high-profile clients at major entertainment events.

Samuel Fierro pursued their education by attending the American Musical and Dramatic Academy from 2015 to 2018. During their time there, they obtained a Bachelor of Fine Arts degree with a focus on Musical Theatre. Additionally, from 2016 to 2018, Samuel also studied at Cuesta College, where they earned an Associate of Arts degree in General Studies.

Links

Previous companies

lululemon logo
The Escape Game logo

Timeline

  • Senior Customer Success Advocate

    February 1, 2024 - present

  • Customer Success Advocate

    April, 2023

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