John Kates

John Kates is an experienced Information Technology professional with expertise in ITIL and IT Asset Management (ITAM). Currently serving as the Information Technology Client Services Manager at Milo's Tea Company, Inc., John has a track record of managing large teams and overseeing technology maintenance and deployment initiatives. Previous roles include Assistant Director of IT Field Services and Asset Management at Detroit Public Schools Community District, and various managerial positions at AVI-SPL, where significant responsibilities included leading technical support teams and enhancing client experiences for high-profile projects at Ford Motor Co. John's diverse experience spans across multiple industries, including education, healthcare, entertainment, and hospitality, showcasing a strong ability to design and implement technical strategies, manage project execution, and improve service delivery. John holds educational credentials from the University of Michigan-Dearborn and the Recording Institute of Detroit.