Rithika Jagdish

Rithika Jagdish possesses extensive experience in technical support and service desk operations, currently serving as a Senior Service Desk Analyst at mindcurv group since August 2019, specializing in the retail and electronics sectors. Rithika has demonstrated proficiency in handling and assigning P1 and P2 tickets, building on previous roles as a Senior L1 Operations Engineer and L1 Operation Engineer, where tasks included managing incidents in ServiceNow and utilizing various tools such as Hybris, AWS, and Jira. Prior experience includes a role as a Service Engineer at Microland Limited, providing technical support to Bank of America users. Rithika holds a diploma in computer engineering from the Nettur Technical Training Foundation, completed in 2016.