Colleen A. Koll

Colleen A. Koll is an experienced IT professional with a diverse background in technical support and training across various organizations, including Minneapolis Public Schools, UnitedHealth Group, and Medtronic. Currently serving as an IT Service Desk Support Technician at Minneapolis Public Schools, Colleen collaborates with the Learning Management System Administrator to facilitate employee access to SAP SuccessFactors and enhance training resources. Previous roles include providing IT support for over 100,000 employees at UnitedHealth Group, leading knowledge management initiatives at Medtronic, and delivering training and support in educational technology at Anoka-Hennepin School District. Colleen holds a Bachelor's degree in Marketing Management from Concordia University-St. Paul and additional certifications in Business Analysis and Information Technology.