Kristina Graves, PMP, is a highly experienced Senior Business Process Consultant at Mitchell International since August 2020, specializing in business process improvement, system development strategies, and vendor collaboration. Prior to this role, Kristina served in various capacities at Coventry Workers' Comp Services, including Project Manager/Program Manager for DOL, where Six Sigma methodologies drove efficiencies and significant cost savings. Experience also includes roles such as Supervisor of Pharmacy Review, where operational efficiencies improved by 73%, and extensive customer communication management. Kristina holds a Bachelor of Arts in Communication from the University of Arizona, obtained between 2006 and 2008.