Jeremy Roubal

Jeremy Roubal is a seasoned Client Success Manager at Modern Hire since January 2022, with a robust background in customer success cultivated over a 16-year tenure at IBM. At IBM, Jeremy managed client contracts valued at $3.5 million for the IBM Assess on Cloud SaaS product and demonstrated expertise in addressing escalated client issues, enhancing product recommendations, and conducting quality assurance testing. Previous roles included Technical Support Specialist and Client Services Consultant, where Jeremy provided professional support for top clients and efficiently resolved inquiries to ensure customer satisfaction. Jeremy holds an Associate's degree in Business Administration from Southeast Community College.