ModernControls Inc.
Mitch Zafra is a skilled customer service professional with significant experience in various industries. Currently serving as a Customer Service Specialist at ModernControls Inc. since April 2023, Mitch focuses on building automation systems, HVACR equipment installation and service, and preventive maintenance inspections. Prior experience includes a role as a Guest Experience Reservations Specialist at Kasa Living, Inc., where Mitch handled customer inquiries across multiple communication channels. Additionally, Mitch worked at Citi as a Junior Financial Officer, managing daily client interactions and maintaining a high customer satisfaction rating. Mitch holds a degree from Colegio de San Juan de Letran, completed in 2006.
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ModernControls Inc.
ModernControls is a full-service Building Automation and HVACR service company. Our strong growth and 25-year history allow us to offer clear professional guidance and expertise in fulfilling your mechanical and control system needs. With ModernControls, you can be assured you’re receiving the best-designed solutions to help you manage and maintain a comfortable and safe environment for your facility. ModernControls has been the Johnson Controls ABCS Contractor for the State of Delaware and the Eastern Shore of Maryland since 1991. We also are the area representative for the Johnson Controls Engineered Systems Product line and a York UPG distributor.