Mitch Zafra

Mitch Zafra is a skilled customer service professional with significant experience in various industries. Currently serving as a Customer Service Specialist at ModernControls Inc. since April 2023, Mitch focuses on building automation systems, HVACR equipment installation and service, and preventive maintenance inspections. Prior experience includes a role as a Guest Experience Reservations Specialist at Kasa Living, Inc., where Mitch handled customer inquiries across multiple communication channels. Additionally, Mitch worked at Citi as a Junior Financial Officer, managing daily client interactions and maintaining a high customer satisfaction rating. Mitch holds a degree from Colegio de San Juan de Letran, completed in 2006.