Remote Customer Support: Inbound Messaging - Polish - Music Streaming Service (3878)

Are you ready to dive into the exhilarating world of top music streaming services? Apply to this opportunity today!

ModSquad is seeking experienced Customer Support Representatives dedicated to delivering world-class support to their users.

If you're someone who's deeply passionate about music and thrives on providing exceptional customer service, we want to hear from you! Join us as we strive to create unforgettable experiences for music lovers around the globe.

Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time):

• 40 hours per week are required for the 4-week orientation and nesting period.
• Orientation: 3 days, 4 AM - 1 PM
• Nesting: 15 days, 4 AM - 1 PM
• Production: Daily, 7 AM - 10 PM.
• If you need help making the time zone conversion, this is a great tool: https://www.worldtimebuddy.com/. Just use 'Sacramento, California' as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time.
• Project Commitments:
• -- 25 hours per week
• -- 8 hours are required on Saturday and/or Sunday.
• -- 90 days (as needed by ModSquad)

Who Are You?

• You have strong desire to create a unique experience for each individual customer.
• You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
• You've provided Customer Support via inbound web messages in the past.
• You've provided web messaging support to 3-5 customers at the same time.
• You are professional/business level proficient in Polish and English.

Workspace Requirements:

• Dedicated laptop or desktop computer with Windows 10 or above
• Willingness to install MSQ security software and 2FA app on your mobile device.
• Access to a webcam or smartphone capable of taking pictures
• Stable broadband internet connection of 25 MBS or greater
• 8 GB RAM or better
• Dual monitors highly recommended