Ana Maria M.

Ana Maria M. has a diverse work experience spanning multiple industries. Ana Maria began their career in 2011 as a Human Resources Assistant at IMM Estructuras SA, where they processed information and supported various functions of the department. From 2016 to 2016, they worked as a Human Resources Assistant at Soluciones en Acero, providing administrative and secretary support as well as human resources assistance.

In 2017, Ana Maria joined Food in your Site as a Food Counter Clerk, where they provided efficient service to clients and handled food orders. Ana Maria also worked as a Contact Center Agent at Advice Local during the same period, attending incoming calls from customers, providing information, and resolving complaints and claims.

In 2020, Ana Maria joined Modsquad as a Mod Contractor, serving as a customer service tier 1 agent and responding to customer questions and concerns. Ana Maria later became an Assistant Project Manager, responsible for managing a team and delivering quality service via customer service channels. Ana Maria provided guidance to individuals through chat or phone conversations, documented interactions, and addressed customer concerns effectively. Ana Maria also worked collaboratively with teammates and provided feedback to the management team to improve processes and productivity.

Overall, Ana Maria has a strong background in customer service, management, and human resources, with experience in various roles and industries.

Ana Maria M. attended Colegio Los Andes from 2007 to 2010 and obtained their High School Diploma during this time. Ana Maria also obtained additional certifications, including Google Ads from Next U, Inc in June 2019 and Inmersion a la Fotografia Digital from Servicio Nacional de Aprendizaje (SENA) in October 2015.