Javaughn A.

Javaughn A. has a diverse work experience in customer service and research.

Starting in 2019, they worked as an Inbound Customer Service Representative at HGS - Hinduja Global Solutions, where they handled customer interactions regarding dental insurance policies and payments. Javaughn also assisted with system updates and optimization.

In 2022, they worked as a Customer Service Representative at SSG, handling inbound phone interactions and providing updates on orders. Javaughn also proactively placed new orders upon customer request.

Later in 2022, they joined ModSquad as a Customer Support Agent, handling inbound customer inquiries via chat, email, and phone. Javaughn consistently achieved high customer satisfaction and exchanged successful techniques with colleagues to improve the project.

In 2023, they interned as a Food Research Undergraduate at The University of the West Indies, Mona, where they tested and managed data for sample evaluation and trained fellow interns and researchers in equipment usage.

Lastly, they returned to ModSquad as a Customer Support Agent, continuing to handle inbound customer inquiries and actively contributing to the project's improvement.

Overall, Javaughn A. has demonstrated strong customer service skills, technical proficiency, and a dedication to achieving exceptional results in their various roles.

Javaughn A. obtained their Bachelor's degree in Applied Chemistry from The University of the West Indies, Mona. Javaughn attended the university from 2020 to 2024. Before that, from 2011 to 2018, they completed high school at St Mary High, where they earned their High School Diploma with a focus on Physical Sciences.