Raed Diab

Raed Diab is a Technical Account Manager at Monty Mobile, where responsibilities include leveraging the Omni channel platform for client solutions, developing intelligent chatbots, and ensuring proactive engagement with clients. Previously, Raed served as a Customer Service Engineer, enhancing the Omni channel marketing strategy across multiple platforms and actively working on chatbot integration. Raed began the career journey as a NOC intern, focusing on SMS transmission and debugging processes. Additionally, Raed holds roles as a Webmaster and CCE Representative for the IEEE AUST Branch. Educational qualifications include a Master's degree in Computer and Communication Engineering expected in 2024 and a Bachelor's degree obtained in 2022 from the American University of Science and Technology, along with a BT3 in Electronics from Marjeyoon Technical Institution. Prior experience also includes customer service roles at Roza Sounds.