Grid Modernization Specialist (adms System Administrator) | Minneapolis OR Denver

Please note:

• You are not required to report into a Mosaic office; however, there is significant travel (~50%) to client locations across North America required for this role.

• Geographic flexibility: This position is open to candidates residing in Minneapolis OR Denver Metro areas.

• Preferred experience: Supporting ADMS, EMS, OMS systems (System administration).

Position Summary

The Systems Administrator is responsible for administering system maintenance and configuration based on work direction given by senior level team members. They act as technical owners on the respective systems assigned. The System Administrator is responsible for the operation and maintenance of existing systems and/or infrastructure. They collaborate with users and technical teams to support incident resolution, systems monitoring, and problem analysis. Additionally, they assist in deployment of system changes, and assist senior team members with projects or systems.

Essential Responsibilities

• Operational Support - Install, modify, document, and maintain system configuration and changes. Analyze system requirements and performance to optimize systems configuration for stability. Develop scripts and automate routine tasks.

• Problem Management - Investigate and resolve problems involving complex systems. Provide problem identification for production incidents. Identify and implement solutions to production incidents. Identify and resolve production alerts. Provide support for systems testing and validation activities. Contribute to problem reviews.

• User Support - Provide contextual and technical information to users. Assist users in identifying difficult technical problems and devising solutions. Advise users on available approved technologies. Translate user requirements into technical solutions.

• Communications - Clearly and concisely communicate operational status whenever requested. Actively participate in status meetings. Prepare written status reports and responses to customer inquiries. Participate in meetings/communications with vendor partners.

Minimum Requirements

• Five years of related functional experience

• Bachelor’s degree in Technology, Science, Business, or related field, or 4 years of equivalent experience

• Demonstrated strong business and technical acumen and aptitude

• Basic knowledge of one or more core technologies (e.g., Servers, Hosting Platforms, Network Circuits, APIs)

• Detail oriented, with ability to demonstrate strong adherence to procedure and protocol for operational support service tracking/ticketing

• Strong communication skills, effective with varying organizational levels and skill sets

• Strong Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results

Working Relationships

• Internal: Collaborate with team members for skill-sharing and problem-solving.

• External: Develop trustworthy relationships with client and project stakeholders. Ability to independently work in and effectively navigate through ambiguous and political client environments.

Education

Bachelor of Science degree in an electrical engineering, computer engineering or computer science discipline, or equivalent experience.

Physical Demands and Work Environment

The physical demands and work environment characteristics are representative of those that must be met by an employee to perform the essential functions of this job successfully.

• Physical Demands: While performing duties of job, employee is required to stand, walk, sit, reach with hands and arms, talk, and hear. Position requires extensive travel and ability to sit for extended periods of time. Specific vision abilities required by the position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations due to a physical or mental disability may be discussed with People Operations.

• Work Environment: Work environment can vary greatly depending on client and location. Reliable transportation to and from work location required. Travel may be required depending on client/project needs.

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to peopleoperations@themosaiccompany.com or call (425) 254-1724.

At Mosaic, we are invested in our people and are proud to offer a competitive total compensation package. The compensation range considers a wide range of factors that are considered in making hiring and compensation decisions. These factors include, but are not limited to candidate skill set, consulting experience, training and education, competencies, and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each case. Mosaic strives to set salaries at, or near the 50th percentile (midpoint) of the range and it is not typical for candidates to be hired at or near the top of the range for the position. A reasonable estimate for this position is $150,000.00 to $200,000.00. This position is eligible to participate in a discretionary bonus program of up to 8% of annual compensation. The bonus program is dependent on a variety of factors including organizational and individual performance. In addition to the salary and bonus eligibility, Mosaic is proud to offer a comprehensive health and wellness package, a Flexible Time Off program, paid holidays, discretionary 401(k) match, and participation in the Employee Stock Ownership Plan (ESOP). Details on Mosaic’s benefit package can be found through the following link: https://themosaiccompany.com/wp-content/uploads/2023/01/Mosaic-Total-Compensation_2023_final.pdf