Senior IVR Developer

About Moser

For more than 25 years we have formed partnerships and grown through open and honest collaboration with our clients, partners, and employees. We are best known for taking great care of our clients, our dedication to creating a work environment where employees do their best work, and our deep commitment to continuous improvement. Our consultants work in a collaborative and fast-paced environment, are self-motivated, and are passionate about evolving technology. It is no accident that we are recognized as one of the Best Places to Work in Indiana for 10 consecutive years.

Internally, we believe in building strong teams from the top down with a focus on values in our Model-Coach-Care philosophy. Our leadership are encouraged and trained to model good practices, mentor other employees and each other, and show empathy and caring in all interactions. This is the base of our core values: Accountability, Balance, Collaboration, Focus, Integrity, Social Responsibility, Support and Transparency.

Moser Consulting believes in equal opportunity for all people and is committed to enabling a diverse, equitable, and inclusive culture. We foster a spirit of unity that respects the remarkable individuality of everyone's culture, history, and service.

Description

The IVR Developer specializing in IVR Development is integral to creating and enhancing Interactive Voice Response systems, ensuring a seamless and efficient caller experience. This role involves designing, coding, and maintaining IVR applications, requiring a deep understanding of telephony systems, voice recognition technology, and user interface design. The professional must translate complex business requirements into functional IVR solutions, optimizing call flows and integrating with backend systems. Strong analytical and problem-solving skills are crucial for diagnosing and resolving IVR system issues. Collaboration with cross-functional teams is essential to align IVR functionalities with organizational goals. The role demands continuous learning to stay abreast of emerging technologies in telecommunication. The ideal candidate is technically proficient, innovative, and committed to delivering high-quality voice applications. As a bridge between technology and users, the IT Engineer specializing in IVR Development ensures an intuitive and productive interaction with automated telephony systems.

Requirements

Base-level position where the individual takes on more complex projects, demonstrating a growing ability to work independently. They contribute to team objectives, start to specialize in certain areas, and show an ability to innovate within their projects.

• Monitor and maintain the operational health of applications across production environments.
• Coordinate with development teams to manage application releases, updates, and patches.
• Troubleshoot and resolve application incidents, ensuring minimal downtime and impact on business operations.
• Conduct root cause analysis for recurring issues and implement long-term solutions.
• Participate in the development and review of application disaster recovery plans.
• Document incident management processes and maintain a comprehensive knowledge base.
• Ensure strict adherence to security protocols and compliance standards in application management.
• Develop and track key performance indicators (KPIs) to evaluate the effectiveness of IVR systems and make data-driven improvements.
• Ensure that security measures are integrated into the IVR systems to protect sensitive customer data and comply with regulatory requirements.
• Solid experience in IVR development, with a focus on user-centric design.
• Skilled in coding, testing, and deploying IVR applications.
• Contributes to the optimization of call flows and voice user interfaces.
• Bachelor of Science degree in Computer Science, Information Technology, or related field.
• Collaborates effectively with teams to meet IVR application goals.
• Assists in vendor interactions under supervision, learning the basics of vendor communication and the importance of aligning vendor solutions with organizational needs.
• Begins to understand the landscape of network-related presales, learning to identify potential opportunities under the guidance of more senior staff.
• Contributes to system optimization and performance improvement initiatives.
• Develop leadership skills to guide teams, manage projects effectively, and drive innovation in IVR development.

Preferred Skills

• Advanced expertise in IVR development and telephony systems.
• Demonstrates agility in adjusting strategies to meet changing business and project demands, often guiding teams through transitions or new challenges.
• Communicates complex ideas clearly and persuasively to a variety of stakeholders, resolving conflicts and building consensus among team members and clients.
• Proven ability to lead IVR projects and initiatives.
• Drives the evaluation and adoption of new voice technologies.

Where You'll Work

Moser has two offices in Indianapolis, IN, and one in Baltimore, MD. This position will require a hybrid/onsite work schedule out of our downtown Indianapolis office.

Salary

At Moser Consulting, we believe in pay transparency and fairness. The $84k-$140k salary range for this role is not just a number—it’s a reflection of the value we place on the skills and experience our employees bring to our team. We are committed to offering a competitive salary that aligns with the industry standards and the unique competencies you bring to our community.

Benefits

For over a quarter of a century, Moser Consulting has been a beacon for top-tier IT talent who excel in self-management. Our people are our greatest asset. We don’t just hire the best—we welcome them into our family, connect them with opportunities, and empower them to create innovative solutions to technology challenges.

Our unique culture is our competitive edge. It fosters happiness, health, and low stress, even in an industry known for its demands. This is why we’re consistently recognized as one of the Best Places to Work in Indiana. We provide our employees with an inspiring workspace, a fun and collaborative atmosphere, and a generous compensation package. But that’s not all.

We also offer a suite of benefits designed to support and enrich our employees’ lives. These include:

• Training Opportunities: We believe in lifelong learning and provide numerous avenues for skill enhancement.
• Fully Invested 401K Plan: We help secure your future with a fully invested 401K plan.
• PPO and HDHP Medical Plans: Choose the health insurance program that best fits your needs.
• Employer-Paid Dental and Vision Plans: We cover dental and vision plans, ensuring our employees have access to comprehensive health care.
• Onsite Fitness Center: Stay fit and healthy with our state-of-the-art fitness center.
• Wellness Program: We promote a healthy lifestyle with our wellness program.
• Catered Lunches: Enjoy delicious catered lunches regularly.

At Moser Consulting, we don’t just offer jobs—we offer careers, growth, and a chance to join a thriving community. Come, be a part of our family.

Moser Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.