Polyana Fagundes

Polyana Fagundes, MBA, has a diverse work experience spanning various roles and industries. In 2012, they started their career at Mintel, where they worked as a Manager in Client Success, building usage and awareness among clients and generating interest in trending topics. Polyana also received recognition for their outstanding efforts in client retention.

In 2016, Polyana advanced to the role of Regional Director in Client Success at Mintel. In this position, they mentored and trained Client Services Managers, gathered feedback from clients, and turned research findings into actionable insights. Polyana also initiated a newsletter to keep clients informed and facilitated easier conversations and negotiations.

Polyana then joined UNC Charlotte Belk College of Business in 2017 as a Graduate Research Assistant of the Chair of Marketing. During their time there, they assisted the Chair of the Marketing Department and conducted research with a focus on blockchain, big data, AI, IoT, and trust machine.

In 2019, Polyana transitioned to Salesforce Maps as a Sr. Enterprise Customer Success Manager. In this role, they utilized Salesforce's CRM platform to help businesses connect with customers and partners effectively. Polyana then moved to a Sr. Renewals Manager position, where they partnered with various teams to execute the M&A strategy, conduct account reviews, and negotiate customer renewals.

Most recently, Polyana joined Moth+Flame in 2021 as the Director of Customer Success. Their responsibilities include driving growth in the immersive learning content library and ensuring customer loyalty and adoption of VR learning programs. In 2022, they were promoted to the position of Director of RevOps and Customer Success, wherein they are responsible for maintaining data across the organization and developing key insights to improve revenue generation.

Polyana Fagundes's work experience demonstrates their expertise in customer success, client retention, data analysis, and driving growth. Polyana has successfully contributed to the success of multiple organizations throughout their career.

Polyana Fagundes, MBA has a diverse educational background in the field of business. In 2012, they completed their Bachelor of Science (B.S.) degree in International Business with a minor in Economics from Elmhurst University. Afterward, they pursued further education and obtained a Master of Business Administration (MBA) degree in Marketing and Management from the UNC Charlotte Belk College of Business in 2018.

Polyana then continued their education at the iaelyon School of Management, where they completed another MBA degree in 2019. Their focus during this program was on International Management and Marketing, specifically from a European perspective.

In terms of certifications, Polyana has acquired several notable ones. In 2019, they obtained the Salesforce Maps Certified User certification from Salesforce Maps. Additionally, in 2020, they completed Salesforce's Accelerate program and became a Trailhead Ranger through Trailhead by Salesforce.

Polyana's pursuit of education and certifications showcases their commitment to enhancing their knowledge and skills in the business field.