Mary Pottinger

Mary Pottinger is an experienced professional in loyalty and customer relationship management, currently serving as the Head of Loyalty & CRM at Mr & Mrs Smith since December 2019, after advancing through roles as Senior Loyalty & CRM Manager and CRM Manager. Prior to this, Mary held the position of CRM & Customer Insights Manager at Links of London and served as Head of Insight at Nails Inc. Earlier career roles include Customer Insights Manager at Charlotte Tilbury Beauty, Lead Customer Analyst, Senior Marketing Insight Analyst, and Online Marketing Insight and Optimisation Analyst at House of Fraser, and CRM Analyst at Boots UK. Mary began their career at Boots UK as a Trading Process Assistant. Educationally, Mary holds a Bachelor of Arts degree in English Literature and Philosophy from the University of Leeds, completed in 2011.