Ahmed Mohamed Abd Elfattah has a Bachelor's Degree in Business Administration, Management, and Operations from Helwan University Cairo. Ahmed has extensive experience in contact center management, quality assurance, setting up KPIs, and training across various companies in the UAE. Ahmed is currently the Contact Center Operations Manager at Mubadala Health, leading a team covering voice, email, chat, and WhatsApp communication channels.
June, 2023 - present
Contact Center Operations Manager at TooMuchWifi
Contact Center Operations Manager at Silah Gulf
Contact Center Operations Manager at KingMakers
Contact Center Operations Manager at Delta Defense LLC
Contact Center Operations Manager at Breezeway