Gabriel Oluwafemi

Gabriel Oluwafemi is an experienced professional in contact center operations and workforce management, currently serving as the Contact Center Operations Manager at KingMakers since June 2019. Prior roles include WFM/MIS positions at Outcess from February 2016 to February 2019 and at ISON BPO LTD from April 2013 to February 2016, where responsibilities encompassed capacity planning, call volume forecasting, and performance management. Earlier in the career, Gabriel served as a Customer Care Representative for Airtel Nigeria, focusing on customer service excellence and data management. Gabriel also completed National Youth Service at the Nigerian National Park, preparing reports for the Environmental department. Educational credentials include a Master of Science in Petroleum Geology/Sedimentology from the University of Ibadan and a Bachelor of Science in Geology/Earth Science from the University of Benin.