Robyn Tierney

Director Of Customer Experience at National Corporate Housing

Robyn Tierney has a diverse work experience, starting with their role as a Leasing Consultant at Marquette Management in 2001. Robyn then worked at Sony Pictures Entertainment as a Producer's Assistant/Production Coordinator, managing the production office for a television show.

In 2002, they joined Oakwood Worldwide as a National Account Coordinator, providing sales and service support to high-impact customers. Robyn later became a Major Account Manager, overseeing relationships with existing customers and identifying growth opportunities. Finally, they served as the Manager of the National Accounts Team, transforming a struggling sales program into a profitable team.

In 2018, Robyn joined National Corporate Housing as the Director of Customer Experience, where they lead customer-focused initiatives and analyzes customer data to improve the overall experience. Robyn also holds the position of Director, Single Source Solution, where they oversee all aspects of the product, from strategy implementation to financial health.

Overall, Robyn Tierney has demonstrated skills in sales, customer service, account management, and leadership throughout their career.

Robyn Tierney completed their Bachelor of Arts degree in Communications Arts and Sciences from Calvin University, where they were enrolled from 1992 to 1996. Prior to this, they attended Blissfield High School from 1989 to 1992, although no specific degree or field of study is mentioned. Additionally, they have obtained various certifications, such as "Removing Barriers to Change" from Coursera in June 2023, "Qualtrics Platform Essentials Certification" from Qualtrics in March 2023, and several UX-related certifications from Coursera and IDEO U between 2022 and 2023.

Links

Previous companies

Sony Pictures Entertainment logo
Oakwood logo

Timeline

  • Director Of Customer Experience

    March, 2023 - present

  • Director Single Source Solution

    July, 2018