Michael Goulding

Michael Goulding has a diverse work experience spanning multiple industries. Michael began their career as an Operations Assistant at Terminalscheap.com, where they provided documentation and implemented marketing strategies. Michael then transitioned to McDonald's Corporation as a Crew Trainer before joining Costco Wholesale as a Front-end Assistant.

In 2015, Michael joined Comcast and progressed through various roles, starting as a Commtech 1 and eventually becoming a Commtech 4 Business Services. In these positions, they demonstrated superior performance, conducted site surveys, recommended hardware and software installations, and mentored team members. Additionally, they acquired expertise in data networking, business services, cable infrastructure, and telephony troubleshooting.

Since 2021, Michael has been at Natterbox, initially working as a Customer Support Engineer, where they led the US support team and handled Salesforce administration tasks. Michael then advanced to the role of Senior Support Engineer, taking on the responsibilities of team leadership, mentoring and training new support members, and creating internal and customer-facing documentation.

Overall, Michael Goulding has built a strong foundation in customer support, technical troubleshooting, training, and leadership roles throughout their career.

Michael Goulding attended Addison Trail High School from 2008 to 2011 and obtained a High School Diploma. Following this, they enrolled at the College of DuPage from 2012 to 2014 and earned an Associate of Arts (A.A.) degree in General Studies. Most recently, from 2018 to 2020, Michael pursued higher education at Western Governors University, where they completed a Bachelor of Science (B.S.) degree in Business - Information Technology Management.