Laura MacCaig

Laura MacCaig is an experienced professional in the banking and technology sectors, currently working as a Transformation Manager at NatWest Group since May 2020, where responsibilities include enhancing Service Management KRIs and influencing senior stakeholders. Previous roles at NatWest Group included Service Manager and Digital Live Service Experience Manager, focusing on improving digital platform health and incident resolution. Prior experience at RBS from August 2012 to May 2020 included roles such as Digital Experience Manager, where Laura implemented Open Banking features, and Financial Promotions Approvals Analyst, ensuring regulatory compliance. Laura holds a BA (Hons) in Marketing from the University of Strathclyde, completed in 2010.