Navy Federal Credit Union
Caroline Tucker is an accomplished financial services professional with extensive experience in member experience transformation and product management. Currently serving as Vice President of Member Experience Transformation at Navy Federal Credit Union since August 2020, Caroline previously held various leadership roles at USAA from 1999 to 2020, including Director of Retirement Income & Annuity Experience and Director of Investments & Annuity Product Development & Management. Notable achievements include leveraging human-centered design to enhance multi-channel member experiences and optimizing product lines to drive profitability. Caroline holds a BBA in International Business Management from The University of Texas at San Antonio and an MBA in Finance from Our Lady of the Lake University.
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