NBN
Shelja Chauhan is an experienced professional currently serving as a Case Manager at nbn™ Australia since June 2017, specializing in service management and resolution for aged tickets related to FTTx/HFC, leveraging technical expertise to meet MTTR targets while enhancing customer service experiences. Prior to this role, Shelja worked as a Technical Customer Service Advisor at Teleperformance from April 2016 to June 2017, where responsibilities included providing technical assistance and advice for Apple products. Shelja's early career included a position as a Senior Representative for Product and Marketing at Spice Digital Private Limited from March 2011 to November 2012, focusing on new product development and documentation. Academically, Shelja holds a Bachelor of Science in Information Technology and a Diploma in Electronics and Communications Engineering, both from Punjab Technical University.
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NBN
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NBN Co was established in 2009 to design, build and operate Australia’s wholesale broadband access network. Underpinned by a purpose to connect Australia and bridge the digital divide, nbn’s key objective is to ensure all Australians have access to fast broadband as soon as possible, at affordable prices, and at least cost.