Shelja Chauhan

Shelja Chauhan is an experienced professional currently serving as a Case Manager at nbn™ Australia since June 2017, specializing in service management and resolution for aged tickets related to FTTx/HFC, leveraging technical expertise to meet MTTR targets while enhancing customer service experiences. Prior to this role, Shelja worked as a Technical Customer Service Advisor at Teleperformance from April 2016 to June 2017, where responsibilities included providing technical assistance and advice for Apple products. Shelja's early career included a position as a Senior Representative for Product and Marketing at Spice Digital Private Limited from March 2011 to November 2012, focusing on new product development and documentation. Academically, Shelja holds a Bachelor of Science in Information Technology and a Diploma in Electronics and Communications Engineering, both from Punjab Technical University.