Madina BA

Customer Success Manager at NEOBRAIN

Madina BA has a diverse work experience in various companies. Madina is currently working as a Customer Success Manager at NEOBRAIN, a position they started in November 2022. Prior to that, they worked at Clustaar as a Customer Success Manager from March 2021 until November 2022, where they focused on building and improving chatbots, supporting the sales team, conducting client workshops and training, and providing feedback to the tech team.

Before joining Clustaar, Madina worked at MB corp. as a Marketing and Content Creation Consultant from January 2020 to January 2021. Their responsibilities in this role are not specified.

Prior to that, they worked at SNCF as a Junior Project Manager in the Advertising Department from October 2018 to October 2019. Madina managed national advertising campaigns across various channels and handled operational activities as well as post-campaign reporting.

Madina also has experience as an Assistant Social Media & Digital Projects at Proximus Luxembourg from January 2018 to July 2018, where they supported social media and digital projects.

Additionally, they worked as a Commercial Employee for L'Occitane Group from July 2017 to January 2018, providing sales and advice in various L'Occitane and Melvita boutiques.

Their first professional experience was as an Internal and Commercial Communication Assistant at Nexity from June 2017 to September 2017, where they handled internal communication for three residences and organized internal events.

Madina BA's education history is as follows:

From 2014 to 2018, Madina attended NEOMA Business School, where they obtained a Global BBA (ex BSc International Business - IFI) degree.

In 2018, they enrolled at Sup de Pub, where they completed a Master's degree in Communication et stratégies digitales, focusing on the study of communication and media. Madina completed this program in 2020.

During the academic year 2015-2016, Madina participated in an exchange program at Hogeschool van Arnhem en Nijmegen (HAN), where they studied International Business.

From 2008 to 2014, Madina attended Cours Sacré-Cœur and completed their Baccalauréat général, with a major in Sciences humaines et sociales.

In addition to their formal education, Madina obtained several certifications. In February 2021, they completed the "Réussir le Changement" course at ESSEC Business School. In January 2021, they obtained a certification in Agile Leadership: Introduction to Change from the University of Colorado. In July 2014, they received the "Bourse d'excellence académique" from the Ministry of Higher Education, Research, and Innovation. Furthermore, they obtained a certification in Inbound Marketing from HubSpot in February 2021.

Links

Previous companies

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Timeline

  • Customer Success Manager

    November, 2022 - present