Luis Silveira

Luis Silveira has worked in a variety of roles in the IT industry since 2008. From 2008 to 2013, they worked as a Customer Service Representative at NOS SGPS, where they provided level 1 inbound calls support VoIP, internet and television. From 2013 to 2014, they worked as an IT Servicedesk Analyst at Tecnocom, providing level 1 and 2 technical support for 200 DELL users. From 2014 to 2015, they worked as a Technical Customer Service Representative at Prosegur, providing troubleshooting and customer support for clients. From 2015 to 2016, they worked as an IT Technical Support Engineer L2 at CEGER - Centro de Gestão da Rede Informática do Governo, providing level 1 and 2 technical support for 150+ Portuguese Government users. From 2016 to 2017, they worked as a Customer Service Representative at bergfone, checking and processing renewal confirmations received by CRM software. From 2017 to 2022, they worked as a Portuguese Customer Solutions | UK & GE Chat Specialist at PayPal, a Technical Support Engineer at Coupa Software, and an Information Technology Support Specialist at NERDAPP.

Luis Silveira has an education history that spans from 2003 to the present. In 2003, they completed an NFQ Level 7 in Information Technology from Instituto de Emprego e Formação Profissional. In 2014, they completed a course in System, Networking, and LAN/WAN Management/Manager from Atlântica. In 2015, they completed a Cisco CCNA course from Rumos - Formação e Certificação Profissional. In 2017, they completed an English course from Central School of English, as well as a Digital Marketing course from SEDA College. Luis is currently enrolled in an Honours Bachelor Degree in Computer Science at the Institute of Technology, Sligo. Additionally, they have obtained numerous certifications from LinkedIn, including Elasticsearch Essential Training, Building Rapport with Customers, Creating Your Personal Brand, JavaScript for Web Designers, Social Media for Working Professionals, Windows 11 for IT Pros First Look: Supporting Users, AI in Fintech Essential Training, Ethical Hacking: Introduction to Ethical Hacking, AWS: Monitoring and Reporting, AWS: Networking, Cybersecurity with Cloud Computing, Docker for Windows, Learning Mac OS X Troubleshooting, Programming Foundations: Fundamentals, Trello for Agile Teams, macOS Big Sur Essential Training, Find a Job in the Hidden Job Market, IT Security Foundations: Core Concepts, Reduce Tension with Breathwork, and Windows 10: Security.