Sylvia Ortiz Rock

Sylvia Ortiz Rock has a strong background in customer service and management. Sylvia started their career at Brooks Automation as an Inventory Controller Coordinator from June 2006 to October 2007. Sylvia then moved on to United Plastics Group, where they worked as an Account Manager/Customer Service Representative from February 2008 to November 2011. During this time, they also held the position of Planner-Buyer. Sylvia joined New Process Steel in November 2011 as a Customer Service Specialist and later became a Customer Service Manager & Production Scheduler from February 2014 to April 2017. Sylvia returned to their role as a Customer Service Specialist at New Process Steel in April 2018, where they currently work. Throughout their career, Sylvia has consistently demonstrated their ability to communicate effectively with customers, fulfill their needs, and ensure high levels of customer satisfaction.

Sylvia Ortiz Rock obtained a Master's degree in Industrial Engineering and Manufacturing from Universidad Autónoma de Nuevo León from 2007 to 2009. Prior to that, from 2002 to 2006, they attended Universidad Autónoma de Nuevo León and earned a Titulada degree with a focus on English (100%) and German (20%). Additionally, Sylvia attended Colegio San Patricio from 2001 to 2007, although no specific degree or field of study information was provided for this period.