Elise Sutherland possesses extensive experience in technical program management and incident operations. Currently, Elise serves as a Technical Program Manager at New Relic, Inc., where Elise has also held the positions of Incident Operations Senior Program Manager and Senior Incident Communication Manager. Prior to this role, Elise worked at American Airlines, contributing as a Major Incident Manager, IT Help Desk Training Coordinator & Supervisor, and System Support Specialist. This diverse background showcases expertise in managing incidents and coordinating technical operations effectively.